* On Business Days - Purchases $100 or More
At Direct Machines, we understand at times that there may be shipping, returns, and warranty claims. If an issue does arise on your order, please communicate the exact nature of your issue. We will try hard to resolve the issue for you but sometimes the issue may be outside of our scope. Please read below our basic policy regarding shipping, returns, and warranty. For more information see our Terms and Conditions.
ALL ITEMS SHIPPED by direct machines.com are shipped FOB Shipping Point.
FOB Shipping Point means that the Buyer must pay to get the goods delivered. The Buyer will record freight-in and the Seller will not have any delivery expense. With terms of FOB Shipping Point the title to the goods passes to the Buyer at the shipping point. The title of the goods and all risk of damage is transferred to the Buyer once the shipment is tendered to the carrier at the Seller’s location.
So our policy of free shipping are on all items that are capable of being shipped via USPS, UPS, or Federal Express economy delivery where the order is greater than $ 50. Where we are shipping LTL or Trucking, we will put a flat shipping fee for you to see at the time of ordering in your cart. When you are shipping large machinery, there are many customers that will use their own trucks, which means no shipping costs to those customers, however we are in need of providing a cost we will add a flat shipping fee.
We're pleased to offer FREE SHIPPING to anywhere in the Continental United States on all orders over $50. For all other orders, please see our rates below:
* On large machinery, over 50 lbs there may be a flat shipping fee, however this will be determeined after your order has been placed and we have contacted about the shipping logistics, ie: address, loading requirements, and crating of the product that maybe needed. This shipping fee will not be part of your shopping cart when usint the PO option at check out.
We do offer expedited shipping, but due to the variables of destination, weight and package size, we can only offer expedited pricing over the phone. Please call for our most update to date pricing for the added services. Lift gate service is an extra fee of $ 95 which we can apply to your order.
*Customers ordering from Alaska, Hawaii, Puerto Rico and all other US Insular Areas will receive an additional invoice for shipping after the order has been placed.
Other than occasionally shipping to the US Insular Territories, we currently do not ship outside of the United States. It’s something that we are reviewing, but not a service we currently offer. We will only ship to a confirmed PayPal address in Puerto Rico, Guam, American Samoa, et al, and there will be an additional shipping charge. After we receive your order we will send you an invoice for the additional shipping charges.
For any product returns, an RMA must be obtained from Direct Machines or you may not receive a refund. Please contact our customer service at [email protected]. In addition, any goods returned shall be subject to a 25% restocking fee to Direct Machines and subject to any additional restocking fee required from the original equipment manufacture